
FREE WATER
Customers Billed $4.4 Million After Our Investigation into Uncollected Revenue at the Department of Watershed Management
Richard Belcher and Josh Wade

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Water Meter Issue Allows Buckhead Condominium To Avoid Paying For Water for 15 Years
Channel Two investigation has discovered a high rise condominium in Buckhead filled with expensive units paid nearly nothing for water and sewer for nearly 15-years.
Investigative Reporter Richard Belcher found the homeowners' association knew it wasn't being billed for at least 12 of those years.
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"It's shocking to me. If everyone knew this story, it would cause outrage to everyone," Phoenix on Peachtree condo owner Jack Richardson told Belcher.
Richardson moved into the building just as it opened in 2001.
Asking prices at the Phoenix on Peachtree today range from $400,000 to more than $1,000,000.
And for years there was an unwritten amenity: the city wasn't charging for water and sewer.
Richardson became aware of the billing problem from an homeowner association audit that stated:
"As of December 31, 2003, the association had not received a bill for a meter that services common areas...This has been a problem from the beginning."
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Richardson says he was told the homeowner's association would pay it.
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"We believed what the board told us," Richardson said.
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Richardson says he became even more concerned when he had trouble getting HOA financial records in later years.
Eventually, he became convinced the bills were not being paid. Richardson says every resident pays for common area water and sewer usage as part of their HOA fees.
"They've actively sought to cover this up from the residents of the building. And they got caught," Richardson said.
In early 2015, 11-years after that audit revealed the billing problem, other residents began to ask questions.
One email to fellow residents stated: "it's very unfortunate that the board...made the extremely questionable decision more than a decade ago not to discover why the association was being grossly under-billed."
Another emailed: "surely the directors did not believe the 'free' services would last forever"
Another resident reported that board member and resident Erroll Davis -- the former Atlanta school superintendent -- had said "the board did not feel that there was an ethical or legal obligation to attempt to pay...Unless the city sent a bill."
"I believe over 15-years we owe approximately one million dollars without penalties and interest, just on the pure bill alone," said Richardson, who is a financial advisor.
It's a significant amount of money," Atlanta Watershed Management spokeswoman Lillian Govus told Belcher. The city provided billing records dating back to 2001.
Govus says since then the Phoenix on Peachtree condominium paid only a few water bills and has not paid any sewer bills. She says the water bills they did pay were about 95% too low.
After members from the HOA board approached the city last fall, the city found meter and billing problems at the condo location that stretched back perhaps as far as 2001.
As of October 2015, they started paying both sewer and water bills.
"Right now, the city has no intent to back bill this property, because part of it was our responsibility," Govus told Belcher.
"I can't believe the lengths that the board went to to hide this for so long," Richardson said.
"This should have been resolved 15-years ago and could have, had the board, you know, just made a 5-minute call to the city water and sewer department."
Former Atlanta Schools superintendant Erroll Davis told Belcher the billing issue was the result of turnover in the HOA board.
Responding to our report, Loretta Green, who works on the water bill appeals board, says she was appalled at the decision by the DWM.
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Vincent Fort, a longtime state lawmaker and current city of Atlanta mayoral candidate told Belcher the situation made him think of the working class and poor who struggle to pay some of the highest water and sewer rates in the country.
"Unbelieveable," Fort said.
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And Derrick Boazman, a former Atlanta councilman, called a media gathering on the sidewalk of the Phoenix condominium to say someone should be fired for allowing the swanky Buckhead property to get away without paying.
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At a September Public Utilities meeting Watershed Commissioner Kishia Powell answered questions about the error from chair Natalyn Archibong and councilman Howard Shook.
She told Belcher she had spoken with representatives from the Phoenix on Peachtree and is working with her law department to address the issue.
This, despite initially telling Belcher they would not back-bill the building.
But in November, Watershed sent a demand letter to the condo for $486,000 in unbilled water since 2007.
Jack Richardson says the error has existed since the building opened in 2001 and that amount is not even half of what he calculated the residents owe. The department says billing data older than 2007 is not reliable.
In December, Atlanta Watershed revealed they failed to charge 10 other properties for sewer services and sent demand letters totaling nearly $4 million. They began a review of large building accounts after Belcher's reporting on the Phoenix condominium.
The most recognizable is the Georgia Pacific tower on Peachtree Street. The city says records are only reliable back to 2007 but admits the skyscraper may not have paid for sewer since it was built in 1982. Watershed is demanding $1.9 million from the building's owners.
But representatives from the Georgia Pacific building quickly responded saying they don't owe any water or sewer bills. Karen Cole with Georgia Pacific told Belcher the city incorrectly estimated that one of three meters in the building was using sewer services. Cole said it only uses water for cooling purposes.
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Also being sent demand letters: 2 Publix supermarkets, 2 hotels, a senior living facility, a YMCA and a sports bar.
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"
"I believe over 15 years we owe approximately one million dollars..."

The city has no intent
to back-bill this property.
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Lillian Govus,
Department of Watershed Management


If everyone knew this story, it would cause outrage to everyone.
Jack Richardson, Whistleblower
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A
The Phoenix on Peachtree
to the Phoenix

Continuing Stories
Condominium HOA President Reaction
July 21, 2016
Water Bill Appeals Board Reaction
July 28, 2016
Community Reaction
August 25, 2016
DWM Demands $485,000
October 31, 2016
DWM Reverses Decision
August 23, 2016
DMW Demands $692,000
November 2, 2016
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34 Additional Buildings Underbilled
November 17, 2016
DMW Demands $4 Million
December 13, 2016

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Millions of Dollars From Residential and Commercial Properties Go Uncollected For Years
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A Channel Two Action News investigation has found that the city of Atlanta is giving away a half of a million dollars in water and sewer services every month.
The Department of Watershed Management initially refused to release the records to Channel Two Investigative Reporter Richard Belcher.
The records are public and reviewable by anyone submitting a request under the Georgia Open Records Act.
After a three month battle in which WSB TV threatened legal action, the city finally relented. The data reveals the city's mistakes in billing cost millions every year.
It's an embarrassing time for Atlanta's Department of Watershed Management.
Investigative Reporter Richard Belcher broke the story in July of a luxury high-rise condominium building in Buckhead that wasn't fully billed for water and sewer for more than 14 years.
After initially saying they would not back-bill the building, Watershed back-tracked and sent a demand letter for nearly $500,000.
Now Belcher has learned thousands of residential and commercial accounts considered vacant by the city have been using water services for years and not receiving a bill.
At the top of the list, the massive North Atlanta High School which opened in 2013. Atlanta Public Schools confirmed to Channel 2 Action News the school has not received any bills for water and sewer in that time.
Belcher estimates the losses at $165,000 in just the past six months. The three-year total would be closer to a million dollars that the city failed to bill.
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Watershed records show a mansion in northwest Atlanta has an account listed as vacant, that has actually used nearly $11,000 of water in the past six months.
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A home in southwest Atlanta is also listed as vacant, but when Belcher lifted up the meter cover, he could see the meter spinning wildly, indicating enormous usage.
Belcher estimates the home has been unbilled for $70,000 worth of services in just the past six months.
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Belcher discovered these and more than 2,000 other unbilled accounts directly from city's own records.
Belcher had to fight the Department of Watershed Management for three months to get the records.
But when the department relented, Belcher found millions of dollars in losses.
Belcher began by requesting a database of thousands of accounts listed as vacant and that were supposedly not using water or sewer.
In analyzing the data, Belcher discovered more than 2000 accounts that had month-to-month increases in water consumption. Because they are designated as "Vacant-Shut/Off" in the city's billing system, no bill is sent.
Belcher added estimated sewer fees, which are about three times the cost of water, to his calculations. Based on that, Belcher estimates the city unknowingly has been giving away about half a million dollars a month, more than three million dollars every six months.
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Records show North Atlanta High School hasn't been billed for water and sewer since it opened in 2013
WSB TV Demand Letter
Month
CCF Used
Gallons Used
Uncollected Revenue
$596,704
April 2016
23,255
17,394,740
$478,540
Totals
153,905
115,120,940
$3,167,366
May 2016
June 2016
23,557
25,618
17,620,636
19,162,264
$483,075
$526,164
July 2016
25,950
19,410,600
$533,845
August 2016
Sept 2016
26,664
28,861
19,944,672
21,588,028
$549,038
6 Month Water Consumption at 2,200 Vacant Accounts
At a recent City Council Utilities Committee meeting, a senior official of the Department of Watershed Management confirmed Belcher's analysis of more than $6,000,000 unbilled every year .
The department was asked about the billing issue after Belcher spoke with City Councilmembers Howard Shook, who is on the Utilities Committee and Natalyn Archibong, who chairs it.
"What else is out there that we're not receiving our just compensation for?" Archibong asked.
"It may be only a small percentage, but the numbers that stick in the public's mind will be the hundreds and perhaps thousands of anomalies," Shook told Belcher.
"It makes the public distrust us as a utility, and we don't want to be in that posture." Archibong said
That public distrust is easy to find right in city hall, where Atlantans come to pay their water and sewer bills.
"It's not fair. I don't think it's fair," one resident told Belcher.
"So we're paying their bills? That's not right," another woman said.
"I feel bad about it because I gotta' pay," another man said.
The Utilities Chair is moderately optimistic about the situation.
"We have found out a problem, and the department is aggressively trying to find a way to stop it and to prevent it from ever happening again," Archibong said.
The scale of the problem is staggering and includes hundreds and hundreds of homes all over the city and into areas like Sandy Springs that receive city water.
One homeowner in that area who did not want to be identified told Belcher he hasn't received a water bill in 8 years.
From the outside, the Town and Country Motel on Metropolitan Parkway in southwest Atlanta is an eyesore.
But it's not readily apparent whether it's abandoned or occupied.
Atlanta Watershed lists the property as vacant since October of 2014. That means any water and sewer usage would have been unbilled. But meter records show the motel has used 1,061,412 gallons of water in the past six months.
We estimate the city lost $30,860 in unbilled services during that period. Take it back the full two years, and the loss is $123,442.
Howard Shook wonders if the city will ever know the extent of its losses on these supposedly vacant accounts.
"That's just today's snapshot. We don't know what happened last year, or five years ago."



